Repair Centre

Your step-by-step guide to getting back online

Welcome to the BT Business fault repair centre

What are you having a problem with?

Broadband
Phone line
Email
BT Cloud Voice

RY 1234 5678 is not recognised as a valid BT Business billing account number. Please check the number and try again.

The phone number format isn't correct, please try again.

Sorry, we can't help you online with that number at the moment.
Business number? Chat or contact us Home phone? Contact BT at home

This number isn’t provided by BT Business. Please contact your telephone service provider.

You need to go to our Customer Zonefor us to help you with that number.

Sorry, we don't recognise that number, please re-enter your Business number.
If you're still having problems use the Live chat option or contact us.
Note: If it relates to your BT Cloud Voice call us on 0800 389 0537.
Home phone? Contact BT at home

Please enter your BT Business number without any special characters

Sorry, that account number is not recognised as a valid BT Business billing account number. Please check and try again.

We are currently updating our systems and it is not possible to check for a fault on your service online.
Please try again in a few hours.

The number entered is incorrect, please enter a BT Business telephone number.
Business Mobile number? Chat or contact us

The number entered is incorrect, please enter a BT Business telephone or BT Business broadband number.
Business Mobile number? Chat or contact us

The number entered is incorrect, please enter a BT Cloud Voice number.
Business Mobile number? Chat or contact us

Live chat

We’ll start by running some tests on your BT Business broadband line.

Please enter the broadband number you're having a problem with ...

Don’t know your broadband number? Use your account number instead

Let's start

We are automatically redirecting you to our phone line checking tool

If you do not get redirected click here to go to the phone line checking tool

Save progress or Continue

Saved session will be saved for 24 hours

You’ll be able to resume your session by just entering your phone and account number on Track a fault.

Save progress Continue troubleshooting Exit & close my fault ×

Quit or Continue

If you quit now any progress you have made will be lost. To save your progress use the ‘Continue troubleshooting’ button and then select ‘Save’ button on the following page.

Yes I want to quit Continue troubleshooting ×

Session time-out

Because you haven't made a selection within 50 minutes, this session has timed out. To report a fault, we need to run a remote test.

Please choose an option below:

Restart fault reporting Close and exit

Session time-out

Sorry this session has now timed out and any changes you've made will NOT have been saved. We will redirect you back to 'track your fault' and if you wish to make any changes to your fault details, please start again by entering your phone number. Thank you

Session time-out

Sorry this session has now timed out and any changes you’ve made will NOT have been saved. We will redirect you back to 'track your fault' and if you wish to continue with diagnosing your fault please enter your phone number and then select your 'parked' fault to progress. Thank you