BT.com Business

Hello, welcome to the BT Repair Centre.

The following steps will help us diagnose and fix your broadband connection problems

We need a little information to get started:

Enter the broadband telephone number you are having a problem with (you can find this on the bill):

I don’t know my broadband number, can I use my Account number instead?

Save progress & exit

Please confirm if you want to save this session, to resume it later.

You’ll be able to resume this fault reporting session again, saving you time. Just enter your phone and account numbers on the faults homepage. Your session will expire if not resumed within 24 hours, and the fault record will be closed.

Yes, I want to save my fault No, I want to continue

Exit & close my fault

Session time-out

Sorry this session has now timed out and any changes you've made will NOT have been saved. We will redirect you back to 'track your fault' and if you wish to make any changes to your fault details, please start again by entering your phone number. Thank you

Session time-out

Sorry this session has now timed out and any changes you’ve made will NOT have been saved. We will redirect you back to 'track your fault' and if you wish to continue with diagnosing your fault please enter your phone number and then select your 'parked' fault to progress. Thank you

Repair Centre

Your step-by-step guide to getting back online

Hello, welcome to the BT Repair Centre.

We are automatically redirecting you to our phone line checking tool

Save progress & exit

Exit & Progress

Session time-out

Session time-out

Session time-out

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