View, pay, Direct Debit
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Check, track, change
Report, track, troubleshoot
Access your online services
To go straight to all tracking information, sign in with your BT Business online account details.
Want to see and change fault details but haven't got an account? Register for an account now.
For quick access to basic tracking information.
Your fault reference number is what we gave you when you reported your fault. It'll look like one of these:
Starts with VOL followed by three numbers, a dash and eleven numbers
Starts with one number followed by a dash and nine numbers
Your can also search for recent faults using your phone number:
Enter the number including area code, with no gaps
Test your line or phone system; check for known problems in your area; book an engineer.
Test your connection; fix speed/router issues; check for known problems in your
area; book an engineer.
Fix 'send/receive' problems; set up email accounts; get in touch with us for email
View and pay your bills, check your recent calls, analyse your bill info, and more.