BT.com Business

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Track a fault

Enter your fault reference, service ID or phone number

Your fault reference number will look like one of these:

VOL012-12345678901

Starts with VOL followed by three numbers, a dash and eleven numbers

1-123456789

Starts with one number followed by a dash and nine numbers

RY0AAJ54/RY0AAJ54A

Starts with two letters followed by six or seven alphanumeric.

You can also track a recent fault using your Phone Number, BT Cloud Voice Service ID or Broadband Service ID:

01212345678

Enter the number including area code, with no gaps

CV12345678

Starts with CV followed by eight or nine numbers

FBWM1234567

Starts with FB followed by two letters and seven numbers

06212345678

Starts with 062 followed by eight numbers

The Phone/Broadband/Fault Reference Number you have entered is invalid, please try again.

Report a fault

Phone fault

Broadband fault

Email fault

BT Cloud Voice fault
Track an order
Order reference

Your order reference will look like one of these.

VOL012-12345678901

Starts with VOL followed by three and eleven numbers

Oops. This is a generic error message to tell your something is wrong

BOS12345678

Starts with BOS followed by eight numbers

BTA12345678

Starts with BT followed by six to nine characters

GBT12345678

Starts with GBT followed by five to eight characters

ABC123AB

Three letters, three numbers and then two letters

PXIP123456

Starts with PX followed by letters and numbers

That looks like a residential order reference rather than a business one.

If you want to track a home order, click the button below.

Otherwise, please make sure you've got a business reference and try again.

I want to track a residential order

12345-123456

Starts with 5 or 6 numbers, followed by 6 numbers

It's a little bit too early to track your order yet. We are processing your online order and you'll shortly receive an email with an order reference you can use to track your order here.

We're sorry but you need to use a different order tracker for that reference.

Take me to the right order tracker

We still haven't found this order.

Maybe there's a problem with your order.

Do you have any queries?

Chat online now

Chat is offline

Sorry, we didn't recognise that order reference.

Maybe there's a problem with your order. Try contacting support if you still can't track your order.

Sorry, we didn't recognise that order reference.

Maybe there's a problem with your order. Try contacting support if you still can't track your order.

We’ve got your order request and will be in touch soon to complete your order
This is part of a larger order

Click on the button below to track the parent order

×
This is part of a group order

Order

{{ChildOrderID}}
Track Order

belongs to

belongs to

Group order

{{GroupOrderID}}
Track group order

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Popular shortcuts

12345-123456

Do you have any queries?

Chat online now

Chat is offline

Sorry, we didn't recognise that order reference.

Sorry, we didn't recognise that order reference.

Group order

Sign in to My account

Sign in now

Register now

Popular shortcuts

12345-123456

Do you have any queries?

Chat online now

Chat is offline

Sorry, we didn't recognise that order reference.

Sorry, we didn't recognise that order reference.

This is part of a larger order

This is part of a group order

Order

belongs to

belongs to

Group order